When EnergyLogic receives a customer complaint that a home has not been rated properly it begins our process of complaint resolution.
- Log complaint and nature of the complaint and if complaint came to EnergyLogic directly or through RESNET.
- Interview individual making the complaint to fully understand the nature of the complaint.
- Gather information such as software data files and field checklist.
- Make site visit if necessary.
- Create written complaint resolution plan specific for the case.
- Inform RESNET of complaint if complaint came directly to EnergyLogic.
For a link to RESNET’s complaint resolution process go to RESNET Complaint Resolution
Please call 970.532.3220 or toll free 1.800.315.0459. Email us at email@example.com