Complaint Process

When EnergyLogic receives a customer complaint that a home has not been rated properly it begins our process of complaint resolution.

  • Log complaint and nature of the complaint and if complaint came to EnergyLogic directly or through RESNET.
  • Interview individual making the complaint to fully understand the nature of the complaint.
  • Gather information such as software data files and field checklist.
  • Make site visit if necessary.
  • Create written complaint resolution plan specific for the case.
  • Inform RESNET of complaint if complaint came directly to EnergyLogic.

For a link to RESNET’s complaint resolution process go to RESNET Complaint Resolution

Please call 970.532.3220 or toll free 1.800.315.0459. Email us at info@nrglogic.com