Complaint Process

When EnergyLogic receives a customer complaint that a home has not been rated properly it begins our process of complaint resolution.

Log complaint and nature of the complaint and if complaint came to EnergyLogic directly or through RESNET.
Interview individual making the complaint to fully understand the nature of the complaint.
Gather information such as software data files and field checklist.
Make site visit if necessary.
Create written complaint resolution plan specific for the case.
Inform RESNET of Complaint if complaint came directly to EnergyLogic.
See attached Complaint Resolution Log.

For a link to RESNET's complaint resolution process go to RESNET Complaint Resolution

Please call 970.532.3220 or toll free 1.800.315.0459. Email us at info@nrglogic.com